Shipping & Returns Information

• Free shipping on all U.S orders (3-5 business days).
• 2 day express for $10
• All orders are shipped within 24 hours. Orders placed before 12pm PDT will be shipped the same day. 
• For orders placed on a weekend or a holiday, your order will be shipped the next business day. 
• For International orders - $10 flat rate 7-10 days or UPS $20 flat rate for express 3-4 days.
• Free international shipping on orders over $100 USD.

Prescription Frames:

• Please allow up to 2 weeks for delivery. 

Returns & Exchanges within the US:

• Please visit our returns portal to initiate a return or exchange. Returns & exchanges must be submitted within 14 days of your order being delivered.
• Items marked "sale" are not eligible for return or exchange.
• A charge of $5 will be deducted from your refund for the returns label.

International Returns:

• For international orders, we'll refund your order if you cover the return shipping cost within the same 14 day window. Unfortunately, we can't offer free returns or exchanges for store credit on international orders at this time.
• Items marked "sale" are not eligible for return or exchange.

Discount codes:

• Discount codes cannot be applied to items already on sale. 

Refunds:

• Once your return is received and inspected, we will process the refund/exchange, an email will be sent confirming the refund has been processed.

Taxes/Duties:

• When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
• The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. INDY isn’t responsible for any additional charges that may apply after a purchase is completed on INDY. We can’t predict which of these fees, if any, will be applied.